Terms and Conditions are the contract between you and everyone who uses your website, app or store: what you sell, how orders form, when you can refuse them, who owns the content, what happens when something goes wrong, and which court decides. Most small businesses copy a template from a foreign site and end up with US arbitration clauses and no mention of the Consumer Protection Act. This generator drafts Terms & Conditions written for an Indian business — e-commerce store, service provider, SaaS/app, marketplace seller or content site — from a short questionnaire, exported as HTML or text for your site and app-store listing.
What the terms should cover
| Section | Why |
|---|---|
| Who you are | Legal name, address, GSTIN, contact — required for e-commerce entities under the Consumer Protection (E-Commerce) Rules, 2020 |
| Acceptance and eligibility | Using the site means accepting; 18+ for contracts, or parental consent |
| Products, pricing and taxes | Prices in INR inclusive of GST; right to correct errors; MRP compliance |
| Orders and payment | When a contract forms (on dispatch/confirmation, not on placing the order); payment modes; UPI/card/COD; failed payments |
| Shipping and delivery | Estimated timelines, risk passing, address accuracy — link the refund/return policy |
| Returns, refunds, cancellation | Summarised here, detailed in the refund policy; mandatory for e-commerce |
| User accounts and conduct | Accuracy of information, prohibited uses, suspension |
| Intellectual property | Your content and trademarks; user content licence — see Trademark registration in India |
| Warranties and liability | Realistic disclaimers that do not exclude what the Consumer Protection Act guarantees |
| Grievance officer | Name, contact, response time — required for e-commerce and intermediaries |
| Governing law and jurisdiction | Indian law; courts at your city; consumers retain their statutory forum rights |
| Changes | How you update terms and notify users |
How to use the generator
- Choose your business type and enter legal details (name, entity type, address, GSTIN, contact, grievance officer).
- Answer the questions: do you sell goods, services, digital products or subscriptions; ship pan-India or locally; take COD; allow user accounts or reviews; run a marketplace or sell through one.
- Set order, cancellation and refund parameters (they are echoed in the refund policy).
- Generate, read every clause, edit anything that does not match how you actually operate.
- Publish at
/terms, link from the footer and checkout ("By placing this order you agree…"), and keep a dated copy of each version.
Indian rules that shape the terms
- Consumer Protection Act, 2019 and E-Commerce Rules, 2020: mandatory disclosures (seller details, return/refund/exchange, warranty, delivery, payment methods, grievance officer, country of origin), no unfair terms, no manipulation of reviews.
- DPDP Act: personal data handling belongs in the privacy policy; terms should reference it.
- IT Act: electronic contracts and click-wrap acceptance are valid; intermediaries need a grievance officer.
- Indian Contract Act: minors cannot contract; unconscionable clauses are void.
- GST: state that prices include GST where they do, and that tax invoices are issued; use the GST invoice generator.
The DPDP-specific checklist for websites and WhatsApp businesses is in DPDP Rules 2025.
Related tools
- Privacy policy generator — the companion document.
- Refund / return policy generator — detailed returns terms.
- Letterhead generator — for signed agreements with B2B clients.
- Service quote builder — project-specific terms.
- Word counter — keep it readable.